575 Mt Eden Road
Phone: 623 4599

Newsletter

September 2016

Come and visit us to see our new look reception desk and carpet.

                        

November 2015

We are delighted to let you know that Dr Bridget Rutherford has joined our team.  Bridget will be taking over the care of Dr Viv Tate's patients.  Bridget is a very experienced doctor and is looking forward to meeting and getting to know her patients.

We are also very pleased to be joined by Jo as our new practice nurse.  Jo will be working closely alongside Rina to provide continuing high quality nursing care. 

April 2015

We now have a bicycle rack in the carpark for our patients who prefer to cycle to their appointments.  This was after a suggestion left by one of our patients in the suggestion box in our waiting room.  We appreciate your comments and suggestions.

August 2014

Many of you may have already met our new receptionist Megan who will be working regularly on Thursdays and Fridays.  Megan is new to General Practice but has very good experience in customer service roles.

April 2014

Some of you may recall completing a questionnaire on patient satisfaction.  The main area highlighted for us to improve was on waiting times.  While we always make every effort to run on time, sometimes unexpected emergencies and complex problems may cause delays. We are continually aiming to improve waiting times and we thank you for your patience and understanding. 

Another area for improvement was not being able to make an appointment with the doctor of their choice.  We do hold open appointment times to be booked on the day and endeavour to see all urgent cases, it is not possible to always be able to see your doctor at a suitable time.

Comments were also made on the welcoming atmosphere, friendly staff and confidence in their doctor.  We thank you for your feedback.

 

February 2014

Welcome to our updated website.  We aim to keep you informed with services and charges and what to expect when you visit our practice.  We have added some useful links and will be adding new health promotion messages from time to time.  We always appreciate your comments and feedback to improve our services. We have a suggestion box in the waiting room or you can talk to any of our staff.

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