Mt Eden 575 Doctors Ltd aims to provide a high quality, professional and confidential service for all patients at all times. If you have any concerns or complaints about any aspect of the service or treatment you have received from us, we would really like to know as soon as possible. Most concerns and complaints can be resolved quickly by talking to your GP or our Practice Manager.
Mt Eden 575 Doctors Ltd
If you make a complaint to us we will:
Explain our complaint process and your rights as a patient
Advise you of actions we propose to take and final outcomes
If you feel that making a formal complaint to us is not appropriate, or doing so does not resolve the issue, you may wish to consider contacting the Nationwide Health and Disability Advocacy Service (the Advocacy Service) for advice. You can contact the Advocacy Service via their website https://www.advocacy.org.nz/ or by calling 0800 555 050.