Monday to Friday: 8:00 am – 5:30 pm; Doctors appointments are until 5:00 pm Monday to Friday. We are closed public holidays and on Christmas Day / New Year.
We want to reassure you that we will continue to look after you for your health needs. We have developed procedures to keep you and our staff safe and to stop the community transmission of COVID-19.
In Level 2 we are seeing more patients in person, but are offering phone and video consultations whenever appropriate. If you feel you need to be seen in person for a physical examination or treatment, a nurse will call you back to triage your appointment. If you have any acute respiratory symptoms, a nurse will call you back to arrange a swab and assessment. We will space out appointments and will maintain physical distancing within the practice with at least a 1 metre separation in the waiting room. Patients with respiratory symptoms will be assessed outside and do not come into the practice.
During Level 2 you can:
Cancellations: Please call us if you cannot attend your appointment. Giving us at least two hours notice will allow us to reuse your appointment time. If you fail to attend appointments without notifying us, you may be charged a fee.
Urgent Appointments: During clinic hours we will always do our best to fit in urgent cases. Please tell reception if you are seeking urgent care. It may be helpful to discuss the urgency of your problem with one of our nurses. Our nurses are also able to see urgent cases and consult with one of our doctors as needed.
Longer Appointments: Standard appointments are for 15 minutes. If you feel that you may need longer or have several things to discuss, then please book a double appointment. Extended appointments are generally needed for:
Please discuss your needs with our reception staff when you make your appointment. There is an additional charge for longer appointments.
House Calls: House calls are available if necessary. Sometimes care for urgent problems can be given more effectively at the medical centre. We will discuss the best plan with you.
Waiting Times: We make every effort to run on time, but unfortunately unexpected emergencies and complex problems will sometimes cause delays. We thank you for your patience and understanding. Please check in with a receptionist on arrival. If you have a complex problem or a number of medical concerns, please make a double appointment.
After hours: When we are closed, our telephone is answered by an experienced nurse triage team at our after hours service. The nurse will give advice about what to do. In an emergency, call 111.
All patients are entitled to have a chaperone or support person with them for any appointment. The chaperone can be a family member, friend or a member of staff. If you want a member of staff to accompany you during the visit please let the receptionist know when you book for your appointment.