575 Mt Eden Road
Phone: 623 4599

Opening Hours

Monday to Friday: 8:00am – 5:30pm; Doctors appointments until 5:00pm Monday to Friday

Closed public holidays and between Christmas Day and New Year.

 

Making an Appointment

You may make an appointment by phoning the surgery during clinic hours.  Registered patients can now book online via this webpage.  Note that online bookings are for standard 15 minute appointments with your own doctor.  If an appointment is not available on the day via online bookings and you feel you need to be seen, please phone reception. 

Please note that we do not do consults via phone or Skype and we do not use email for correspondence with patients.


Cancellations

Please call us if you cannot attend your appointment. Giving us at least two hours notice will allow us to reuse your appointment time. If you fail to attend appointments without notifying us, you may be charged a fee.

Urgent Appointments

During clinic hours we will always do our best to fit in urgent cases. Please tell reception if you are seeking urgent care. It may be helpful to discuss the urgency of your problem with one of our nurses. Our nurses are also able to see urgent cases and consult with one of our doctors as needed.

Longer Appointments

Standard appointments are for 15 minutes. If you feel that you may need longer or have several things to discuss, then please book a double appointment.  Extended appointments are generally needed for:

    • Multiple problems
    • Minor Surgery
    • Some insurance medicals
    • Pre-employment medicals

Please discuss your needs with our reception staff when you make your appointment. There is an additional charge for longer appointments.

House Calls

House calls are available if necessary. Sometimes care for urgent problems can be given more effectively at the medical centre. We will discuss the best plan with you.

Waiting Times

We make every effort to run on time, but unfortunately unexpected emergencies and complex problems will sometimes cause delays. We thank you for your patience and understanding. Please check in with a receptionist on arrival.  If you have a complex problem or a number of medical concerns, please make a double appointment.

After hours

When we are closed, our telephone is answered by an experienced nurse triage team at our after hours service. The nurse will give advice about what to do. In an emergency, call 111.

Chaperones


All patients are entillted to have a chaperone or support person with them for any appointment.  The chaperone can be a family member, friend or a member of staff.  If you want a member of staff to accompany you during the visit please let the receptionist know when you book for your appointment.

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