575 Mt Eden Road
Phone: 623 4599


In Level 1 we are open to meet your health needs. We can see patients in person, and appointments can also be by phone or video. You may book an appointment and come into the practice if you do not have any respiratory symptoms and you think you need to be seen in person. Please see here for information about making a virtual phone or video appointment.

We ask that all patients over 6 years old wear a mask in our building.

What do I do if I have an acute respiratory illness?

If you have acute respiratory symptoms, we encourage you to get a swab for COVID-19. (see below for clinical criteria). 

We run a daily respiratory clinic and take covid-19 swabs outside the practice. Covid-19 swabs are free, however there will the usual charge if you have had a swab and are needing to return for further assessment. The respiratory clinic and swabbing is by appointment only and we do not take walk-ins.  Please call our practice number 09 623 4599 to book, or speak to a nurse if you are unwell and think you need to be seen sooner. We can see children 11 years and under at other times and they usually do not require a swab (please discuss this with the nurse).

When you arrive for your appointment please remain in your car until we come to you. Please do not come into our clinic.

Travel Swabs

Travel swabs are normally required within 72 hours prior to travel. Results usually take 24 to 48 hours and we have no control over this time once the swab is sent to Labtests. You can book a swab for travel on Monday to Thursday and the charge is $220.

Covid-19 Vaccination

Please see the covid-19 webpage for the latest information on the vaccine rollout and other useful information.

Clinical criteria

The following symptoms are consistent with COVID-19:

Any acute respiratory infection with at least one of the following symptoms: new or worsening cough, sore throat, shortness of breath, runny nose, loss of sense of smell, with or without a high temperature.

Some people may have symptoms such as only: high temperature, diarrhoea, headache, muscle aches, nausea/vomiting, or confusion/irritability. If there is not another likely diagnosis, and they meet the HIS criteria (see below) then a test is also needed.

Higher Index of Suspicion (HIS) criteria

Either, in the 14 days prior to illness onset have:

  • had contact  with a confirmed or probable case
  • had international travel
  • had direct contact with a person who has traveled overseas (eg. Customs and Immigration staff, staff at quarantine/isolation facilities)
  • worked on an international aircraft or shipping vessel
  • cleaned at an international airport or maritime port in areas/conveniences visited by international arrivals
  • visited any location listed on the Ministry of Health website, or
  • any other criteria requested by the local Medical Officer of Health

For COVID-19 health advice and information, contact the Healthline team (for free) on 0800 358 5453

For the latest daily update from the Ministry of Health click here


What can I do to protect myself?

As with all other respiratory illnesses, it’s important you practice safe hand, cough and sneeze hygiene to reduce the risk of infection.

  • Frequently and thoroughly wash and dry your hands (with soap and water for at least 20-30 seconds).
    • After the toilet
    • After coughing or sneezing
    • Before preparing food and before eating
    • After touching “public” surfaces such as handrails, supermarket trolleys.
    • At regular intervals during the day
    • Alcohol based hand sanitiser is also a useful alternative option if soap and water is not readily available. 
  • Practice good cough and sneeze hygiene. That means:
    • Cough or sneeze into your elbow or a disposable tissue, then put used tissues in a bin and wash your hands afterwards.
    • Carry disposable tissues in your bags/pockets.
  • Avoid touching your face. Viruses can enter the body through the eyes, nose and mouth.
  • Social distancing.
    • Maintain a distance of 2 metres or more away from unwell people.
  • Get an annual flu vaccination.