575 Mt Eden Road
Phone: 623 4599


In Level 2 we are open to meet your health needs. We can see patients in person but many appointments will be by phone or video. You may book an appointment and come in to the practice if you do not have any respiratory symptoms and you think you need to be seen in person. Please call reception to book an appointment to see a doctor and get a swab if you have any acute respiratory symptoms.  Please see here for information about making a virtual phone or video appointment.

What do I do if I have an acute respiratory illness?

It is important to let us know if you have any symptoms of fever, cough, sore throat, difficulty breathing, runny nose, sneezing, post nasal drip or loss of sense of smell. Please call our practice number 09 623 4599 to speak to a doctor or nurse. Please do not come into our clinic without talking to a nurse or doctor first.

If you have acute respiratory symptoms, we encourage you to get a swab for COVID-19. We are doing covid-19 swabs outside the practice, and it is free. If you do not have symptoms but are needing a swab for travel, there will be a charge. Swabbing is by appointment only and we do not take walk-ins.  When you arrive for your appointment please call reception on 09 623 4599 and remain in your car until we call you.

Clinical criteria

The following symptoms are consistent with COVID-19:

Any acute respiratory infection with at least one of the following symptoms: new or worsening cough, sore throat, shortness of breath, runny nose, loss of sense of smell, with or without a high temperature.

Some people may have symptoms such as only: high temperature, diarrhoea, headache, muscle aches, nausea/vomiting, or confusion/irritability. If there is not another likely diagnosis, and they meet the HIS criteria (see below) then a test is also needed.

Higher Index of Suspicion (HIS) criteria

Either, in the 14 days prior to illness onset have:

  • had contact  with a confirmed or probable case
  • had international travel
  • had direct contact with a person who has traveled overseas (eg. Customs and Immigration staff, staff at quarantine/isolation facilities)
  • worked on an international aircraft or shipping vessel
  • cleaned at an international airport or maritime port in areas/conveniences visited by international arrivals
  • visited any location listed on the Ministry of Health website, or
  • any other criteria requested by the local Medical Officer of Health

For COVID-19 health advice and information, contact the Healthline team (for free) on 0800 358 5453

For the latest daily update from the Ministry of Health click here

For information from the Auckland Regional Public Health Service click here.


What can I do to protect myself?

As with all other respiratory illnesses, it’s important you practice safe hand, cough and sneeze hygiene to reduce the risk of infection.

  • Frequently and thoroughly wash and dry your hands (with soap and water for at least 20-30 seconds).
    • After the toilet
    • After coughing or sneezing
    • Before preparing food and before eating
    • After touching “public” surfaces such as handrails, supermarket trolleys.
    • At regular intervals during the day
    • Alcohol based hand sanitiser is also a useful alternative option if soap and water is not readily available. 
  • Practice good cough and sneeze hygiene. That means:
    • Cough or sneeze into your elbow or a disposable tissue, then put used tissues in a bin and wash your hands afterwards.
    • Carry disposable tissues in your bags/pockets.
  • Avoid touching your face. Viruses can enter the body through the eyes, nose and mouth.
  • Social distancing.
    • Maintain a distance of 2 metres or more away from unwell people.
  • Get an annual flu vaccination.



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