Dear 575 patients,
We want to reassure you that we will continue to look after you for all your health needs.
We are trying to reduce the number of face to face consultations whenever possible to keep you and our staff safe, and to stop the community transmission of COVID-19. Phone or video consultations are now available for our enrolled patients whenever this is appropriate. For more information about booking phone or video consultations please click here.
During lock down you can:
For COVID-19 health advice and information, contact the Healthline team (for free) on 0800 358 5453
For the latest daily update from the Ministry of Health click here
For information from the Auckland Regional Public Health Service click here.
If you are concerned that you may have COVID-19, you have had any recent international travel in the last 14 days or have been in contact with a suspect, confirmed or probable case, please call Healthline on 0800 358 5453 or our practice for advice.
It is vitally important if you have any symptoms of fever, cough, sore throat or difficulty breathing that you advise us when booking your appointment. PLEASE DO NOT COME INTO OUR CLINIC DIRECTLY WITHOUT INFORMING US FIRST.
When you arrive for your appointment please call reception on 09 623 4599 from your car. We will then advise you to stay in your car with your mobile phone turned on so the doctor or nurse can call you.
We have been and will continue to test for COVID-19 according to the up to date case definition at the discretion of the doctor. We will be following latest advice from public health. A suspected COVID-19 assessment is a lengthy process which begins with a phone consultation from the car. The doctor will then do a physical examination wearing protective equipment and may take swabs from the back of the throat through the nose.
We will not be swabbing everyone with respiratory symptoms. We will assess each patient individually and decide whether swabs are indicated based on the latest public health recommendations. For the current COVID-19 case definition click here.
Any patient with severe symptoms will need to be assessed and tested in hospital. We will call the hospital first and arrange for you to be seen as quickly as possible.
If you or your child are needing a return to school or work certificate and you are not very unwell (i.e., you would not normally need to see a doctor), then you can phone for the nurse or doctor to do a letter without being seen. There will be a fee for this service. Please note that you should not go to work or school while you have any fever, cough or cold symptoms and you should return only after you have been free of symptoms for 24 hours. If attending for non COVID-19 related matters, you are welcome to wait outside, but please notify reception of your arrival and where you are planning to wait.
It is very important that we 'flatten the curve' to prevent the rapid spread of this virus and prevent our healthcare system from being overwhelmed. Current information shows most people with this virus are not severely ill, although some become extremely sick and need hospital care.
As with other respiratory illnesses, it’s important you practice safe hand, cough and sneeze hygiene to reduce the risk of infection.
This is a good time to be prepared and review your emergency kit.