It is vitally important to let us know if you have any symptoms of fever, cough, sore throat, difficulty breathing, runny nose, sneezing, post nasal drip or loss of sense of smell. PLEASE DO NOT COME INTO OUR CLINIC. See below.
We want to reassure you that we will continue to look after you for your health needs. We have developed procedures to keep you and our staff safe and to stop the community transmission of COVID-19.
In Level 2 we are seeing more patients in person, but are offering phone and video consultations whenever appropriate. If you have any acute respiratory symptoms, a nurse will call you back to arrange a swab and assessment. If you feel you need to be seen in person for a physical exam or treatment, a nurse will call you back to triage your appointment. We will space out appointments and will maintain physical distancing within the practice with at least a 1 metre separation in the waiting room. Patients with respiratory symptoms will be assessed outside and do not come into the practice.
During Level 2 you can:
We are assessing patients and taking swabs for COVID-19 outside our practice from 3 to 5 pm Monday to Friday. Swabbing is by appointment only and we do not take walk-ins. You may also call Healthline on 0800 358 5453.
When you arrive for your appointment please call reception on 09 623 4599 and stay in your car with your mobile phone turned on so the doctor or nurse can call you.
A suspect case satisfies the following clinical criteria:
Any acute respiratory infection with at least one of the following symptoms: cough, sore throat, shortness of breath, head cold (e.g. runny nose, sneezing, post-nasal drip) or loss of sense of smell, with or without fever (≥38 deg C).
All people meeting the suspect case definition for COVID-19 will be tested. If a person has symptoms consistent with the
case definition for COVID-19, they should be considered a
suspect case and isolate at home (if mild symptoms) till 48 hours after
symptoms resolve and at least 10 days after symptom onset. Refer to the information sheet here.
For COVID-19 health advice and information, contact the Healthline team (for free) on 0800 358 5453
For the latest daily update from the Ministry of Health click here
For information from the Auckland Regional Public Health Service click here.
As with all other respiratory illnesses, it’s important you practice safe hand, cough and sneeze hygiene to reduce the risk of infection.
This is a good time to be prepared and review your emergency kit.