575 Mt Eden Road
Phone: 623 4599


In Level 1 we are seeing patients in person, but are still offering phone and video consultations if appropriate. Please tell us if you have any acute respiratory symptoms when making an appointment to come in, and a nurse will call you back. Please see here for information about making a virtual phone or video appointment.

What do I do if I have an acute respiratory illness?

It is important to let us know if you have any symptoms of fever, cough, sore throat, difficulty breathing, runny nose, sneezing, post nasal drip or loss of sense of smell. Please call our practice number 09 623 4599 to speak to a doctor or nurse. Please do not come into our clinic without talking to a nurse or doctor first.

We will decide if you require a swab for COVID-19. If you do not have symptoms but are requesting a swab for travel or employment, please talk to your doctor. Swabbing is by appointment only and we do not take walk-ins.  When you arrive for your appointment please call reception on 09 623 4599 and remain in your car until we call you in for your appointment.

A suspect case satisfies the following clinical criteria: 

Any acute respiratory infection with at least one of the following symptoms: cough, sore throat, shortness of breath, head cold (e.g. runny nose, sneezing, post-nasal drip) or loss of sense of smell, with or without fever (≥38 deg C). 

All people meeting the suspect case definition for COVID-19 may be tested. If a person has symptoms consistent with the case definition for COVID-19, they should be considered a suspect case and isolate at home (if mild symptoms) till 48 hours after symptoms resolve and at least 10 days after symptom onset. Refer to the information sheet here.


For COVID-19 health advice and information, contact the Healthline team (for free) on 0800 358 5453

For the latest daily update from the Ministry of Health click here

For information from the Auckland Regional Public Health Service click here.


What can I do to protect myself?

As with all other respiratory illnesses, it’s important you practice safe hand, cough and sneeze hygiene to reduce the risk of infection.

  • Frequently and thoroughly wash and dry your hands (with soap and water for at least 20-30 seconds).
    • After the toilet
    • After coughing or sneezing
    • Before preparing food and before eating
    • After touching “public” surfaces such as handrails, supermarket trolleys.
    • At regular intervals during the day
    • Alcohol based hand sanitiser is also a useful alternative option if soap and water is not readily available. 
  • Practice good cough and sneeze hygiene. That means:
    • Cough or sneeze into your elbow or a disposable tissue, then put used tissues in a bin and wash your hands afterwards.
    • Carry disposable tissues in your bags/pockets.
  • Avoid touching your face. Viruses can enter the body through the eyes, nose and mouth.
  • Social distancing.
    • Maintain a distance of 2 metres or more away from unwell people.
  • Get an annual flu vaccination.



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