575 Mt Eden Road
Phone: 623 4599

COVID-19

It is vitally important to let us know if you have any symptoms of fever, cough, sore throat, difficulty breathing, runny nose, sneezing, post nasal drip or loss of sense of smell. PLEASE DO NOT COME INTO OUR CLINICSee below.


We want to reassure you that we will continue to look after you for your health needs.  We have developed procedures to keep you and our staff safe and to stop the community transmission of COVID-19. 

In Level 2 we are seeing more patients in person, but are offering phone and video consultations whenever appropriate. If you have any acute respiratory symptoms, a nurse will call you back to arrange a swab and assessment. If you feel you need to be seen in person for a physical exam or treatment, a nurse will call you back to triage your appointment.  We will space out appointments and will maintain physical distancing within the practice with at least a 1 metre separation in the waiting room.  Patients with respiratory symptoms will be assessed outside and do not come into the practice. 

During Level 2 you can:

  • Attend for urgent health needs (will be triaged immediately). As usual call 111 if an emergency.
  • Book a phone or video consultation online via Connectmed or by phoning reception. For more information click here.
  • Phone reception to book an in-person appointment. (This will be triaged by a nurse)
  • Request a script by phone, online via this website or via Connectmed. Scripts will be emailed or faxed to a pharmacy, or can be mailed home if you have at least 2 weeks supply.
  • Phone to book your flu vaccine.
  • Phone to book routine vaccinations for your child when they are due. We advise children still come in to be vaccinated on time.
  • Phone to book a cervical smear test if it is due.
  • If you have multiple issues please book a double appointment.


What do I do if I have an acute respiratory illness or am concerned I may have COVID-19?

Please call our practice number 09 623 4599, or our dedicated mobile number 027 383 9478 to speak to a doctor or nurse for triage. 

We are assessing patients and taking swabs for COVID-19 outside our practice from 3 to 5 pm Monday to Friday. Swabbing is by appointment only and we do not take walk-ins. You may also call Healthline on 0800 358 5453.

When you arrive for your appointment please call reception on 09 623 4599 and stay in your car with your mobile phone turned on so the doctor or nurse can call you. 

A suspect case satisfies the following clinical criteria: 

Any acute respiratory infection with at least one of the following symptoms: cough, sore throat, shortness of breath, head cold (e.g. runny nose, sneezing, post-nasal drip) or loss of sense of smell, with or without fever (≥38 deg C). 

All people meeting the suspect case definition for COVID-19 will be tested. If a person has symptoms consistent with the case definition for COVID-19, they should be considered a suspect case and isolate at home (if mild symptoms) till 48 hours after symptoms resolve and at least 10 days after symptom onset. Refer to the information sheet here.

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For COVID-19 health advice and information, contact the Healthline team (for free) on 0800 358 5453

For the latest daily update from the Ministry of Health click here

For information from the Auckland Regional Public Health Service click here.

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What can I do to protect myself?

As with all other respiratory illnesses, it’s important you practice safe hand, cough and sneeze hygiene to reduce the risk of infection.

  • Frequently and thoroughly wash and dry your hands (with soap and water for at least 20-30 seconds).
    • After the toilet
    • After coughing or sneezing
    • Before preparing food and before eating
    • After touching “public” surfaces such as handrails, supermarket trolleys.
    • At regular intervals during the day
    • Alcohol based hand sanitiser is also a useful alternative option if soap and water is not readily available. 
  • Practice good cough and sneeze hygiene. That means:
    • Cough or sneeze into your elbow or a disposable tissue, then put used tissues in a bin and wash your hands afterwards.
    • Carry disposable tissues in your bags/pockets.
  • Avoid touching your face. Viruses can enter the body through the eyes, nose and mouth.
  • Social distancing.
    • Maintain a distance of 2 metres or more away from unwell people.

This is a good time to be prepared and review your emergency kit.

  • Could you live for 2 weeks on the food you have in storage? If not, it is a good time to stock up on non-perishables like rice, pasta and tinned goods.
  • Ensure you have at least a 2-week supply of your regular medications at all times.
  • Keep a supply of cold and flu remedies on hand - some medicines such as Paracetamol can make the illness less unpleasant.
Get your annual flu vaccination.



 

 

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